Shipping / Return Policy
Most items are in stock and ready to ship. If you order an item that is not in stock, we will notify you with an ETA, at which time you will have the option to cancel your order. Custom-made items usually ship between 4 and 6 weeks after ordering. You will be notified via email with tracking information when your order ships out. All shipment dates are approximate. We are not responsible for early shipping or any shipping delays.
We ship safe and secure via UPS. All orders will be shipped within 24-48 hours within receiving payment. Smaller orders ($500 and under) are usually shipped same day, if payment is made before 1pm eastern. Any order ($1,000 or more) will qualify for free shipping inside the USA.
REFUND & RETURN POLICY
We accept returns in sellable condition in all original packaging within 15 days of purchase for a full refund minus all shipping costs. All returns must be authorized first by phone or email.
*An invoice is required for all returns and exchanges.*
Custom-made and special-order items are not returnable.
We cannot guarantee that a product’s color will match exactly what you see on your computer screen, as all screens are different. If you are unsure of how a product will look in real life, we encourage you to contact us for more information before placing your order.
In the rare event that an item arrives damaged or defective, the customer is responsible for letting us know via phone or email within 15 days from the receipt date. The customer is to save all packaging and shipping materials until notified otherwise. Returned items that have not been opened or does not sell in your store will not be taken for account. The only way to get a credit is if the item has an internal damage or defect.
Customers may cancel an order at any point prior to shipment. If an item has already been processed for shipment, cancellation is no longer an option. Unfortunately, we are unable to cancel custom-made and special-order items.
We only sell to business, you must send us a copy of your business tax ID.
*** WE WILL NOT SHIP ANY ITEMS WITHOUT CONFIRMATION OF VALID BUSINESS TAX ID ***